In a flexible role at Zenkeep SRL, I apply a comprehensive skill set acquired over the years. My duties encompass troubleshooting, server management, cPanel operations, Google Workspaces configuration, and database migration. Additionally, I manage Cloudflare routing and provide training, ensuring the company’s IT requirements are addressed promptly and efficiently.

• Setting up, maintaining, and optimizing both wired and wireless networks to ensure seamless connectivity.
• Installing, updating, and troubleshooting various software applications and ensuring they’re compatible with the existing system.
• Creating and updating IT documentation, including user manuals, system configurations, and protocols.

I took on the role of team leader due to my experience where I started with a team of four, and by the end, we grew to eight members. We worked together on various IT projects, and I helped guide the team through challenges. With our combined efforts, we managed to increase the company’s revenue by 15%.

• Implementing training modules and processes to onboard new team members efficiently.
• Ensuring seamless IT operations across a larger company scale.
• Addressing and resolving any disputes or disagreements within the team to maintain a harmonious work environment.

Branching out on my own opened doors to a wider clientele. This autonomy not only granted me greater freedom in my work but also exposed me to a diverse array of challenges. Each challenge broadened my expertise, reinforcing my adaptability and problem-solving skills in the tech domain.

• Optimizing server infrastructures tailored to specific client needs.
• Devising scalable IT solutions to support the growth trajectories of businesses.
• Navigating the intricacies of multi-platform integration for seamless operations.

Transitioned to a larger venue, inheriting and expanding upon previous responsibilities. Managed NAS storage and backups, ensuring data integrity and seamless database access. Implemented strategic solutions, contributing to a revenue boost of 20-30%. Benefited from mentorship under an experienced leader, enhancing IT skills and infrastructure understanding.

• Implementing and managing NAS storage and ensuring secure and efficient database access.
• Making informed hardware decisions, including procuring and assembling new PCs to enhance performance.
• Overhauling the existing infrastructure to meet evolving operational needs.

Embarked on my professional journey, specializing in web design and building WordPress sites. Developed skills in troubleshooting Windows, networking, and CCTV protocols. Developed a profound understanding of technological infrastructure, with a focus on hardware troubleshooting. Oversaw and maintained the IT infrastructure, addressing issues and ensuring peak performance.

• Building and maintaining WordPress sites to meet dynamic business needs.
• Ensuring the IT infrastructure’s stability and addressing any technical glitches promptly.
• Implementing and managing security protocols for both the websites and the IT infrastructure.